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Vprints.fr – Customer Support Policies

Vprints has a team of friendly, knowledgeable Support Specialists ready to help you with any order issue.

Returns, exchanges, and refunds

You can return any item for any reason for a refund within 10 days of receipt. 

Reprints

While we want every order to be perfect, mistakes sometimes happen. If there is a manufacturing mistake during printing or an item is damaged during shipping, we want to hear about it. Please contact us with a photo of the damaged product, a description of the issue, and the order number. We’ll issue a reprint and ship a new product at no cost to you. Please note that all complaints regarding product quality should be reported within two months of purchase.

Lost packages

We will reprint and reship a new order at no charge to you if your order appears lost in transit.

Lost in transit: The tracking number shows the item was picked up from us, but the tracking information has not shown movement for ten business days.

The reprint will be issued using the original shipping address and the shipping method.